Privacy Policy

1. Who we are

Fast Tracking Laos (“we”, “us”, “our”) provides WhatsApp notification services that allow retailers and logistics providers in Laos to send delivery status updates to their customers. This Privacy Policy explains how we collect, use, and protect personal information when you use our services or interact with our website.

2. Information we collect

• Account information: Business contact details provided when registering an account with Fast Tracking Laos.
• Logistics data: Order numbers, shipment identifiers, delivery addresses, and time stamps supplied by our clients to trigger WhatsApp alerts.
• Customer contact data: WhatsApp compatible phone numbers and preferred language for receiving notifications.
• Service usage data: Message delivery status, read receipts, user responses, and support interactions.
• Website data: Analytics data such as IP address, browser type, and usage patterns collected through cookies or similar technology.

3. How we use information

• Deliver automated WhatsApp notifications on behalf of our clients.
• Verify message delivery and provide analytics dashboards.
• Respond to customer support requests and troubleshoot technical issues.
• Improve platform performance, security, and user experience.
• Comply with applicable laws, regulations, and law enforcement requests.

4. Legal bases for processing

We process personal information as a data processor on behalf of our clients. Where required, we rely on consent obtained by our clients, performance of a contract, or legitimate business interests to provide timely logistics updates.

5. Sharing and disclosure

• Service providers: We work with secure infrastructure partners, communications carriers, and analytics vendors who assist us in delivering our services.
• Legal compliance: We may share information when required by law or to respond to lawful requests from public authorities.
• Business transfers: In the event of a merger, acquisition, or asset transfer, personal data may be transferred to the acquiring entity with appropriate safeguards.

6. International data transfers

We host our services on secure cloud infrastructure located in the ASEAN region. When data is transferred outside Laos, we apply contractual safeguards, encryption, and access controls to maintain a comparable level of protection.

7. Data retention

Message logs and delivery analytics are retained for as long as required by our clients, typically up to 180 days, after which they are archived or deleted. Contact details and account records are kept for the duration of the business relationship and as necessary to comply with legal obligations.

8. Your rights

Individuals whose personal information we process may request access, correction, deletion, restriction, or objection to processing. Requests should be directed to the merchant who provided your information to us, or to our team using the contact details below.

9. Security

We implement administrative, technical, and physical safeguards such as encryption, access controls, and continuous monitoring to protect personal data from unauthorized access, loss, or misuse.

10. Children

Our services are intended for business use. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such data, we will promptly delete it.

11. Updates to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will notify clients of material updates via email or dashboard alerts and revise the effective date above.

12. Contact

For privacy inquiries or to exercise data rights, contact Fast Tracking Laos at privacy@fasttrackinglaos.com or call +856 20 1234 5678.